Management and technology consultancy BearingPoint supported Diverzify in seamlessly merging its 16+ independent acquisitions of flooring firms by leveraging IFS Cloud as a common platform for all end-to-end business processes, from customer to cash.

With a strong presence in key US markets and boasting a team of over 3,000 members, Diverzify stands for innovation in commercial flooring. Strategic initiatives and acquiring more than 16 independent flooring businesses have been central to Diverzify’s goal of revolutionizing the commercial flooring industry. The objective of its recent comprehensive digital transformation journey was to enhance the company’s existing Salesforce platform by initiating a greenfield implementation of IFS Cloud to integrate the multiple flooring brands into a singular national entity. The transformation would foster uniformity through standard procedures and processes and enable a company-wide lead-to-cash transformation.

Harmonizing end-to-end processes aligned to business strategy

Management and technology consultancy BearingPoint together with its joint venture Arcwide and in collaboration with Diverzify undertook the monumental task of consolidating a rapidly expanding cluster of businesses onto a unified ERP platform and streamlining end-to-end processes in alignment with Diverzify’s strategic objectives. Beginning with a comprehensive assessment of the existing IT systems and processes, the team delved into the intricacies of its project management, procurement and warehouse management, corporate financials, payroll and commissions management business processes, and all associated integrations.

The culmination of the assessment was a thorough fit-gap analysis, revealing the impacts of a large-scale data migration effort, its associated risks, and insightful recommendations to navigate these challenges. A standard process was then crafted, and roles were redefined within the business across all Diverzify flooring divisions and locations.

Leveraging industry-leading practices and solutions, the BearingPoint and Arcwide team laid the foundation for the core IFS Cloud model through the design, build, testing, and migration in the first phase. Leading up to the three go-lives across 27 sites within that phase, the team orchestrated over 15 mock data migration cutovers while designing, developing, and deploying more than 200 custom system enhancements. These enhancements strengthened the core solution, ensuring the smooth adoption and end-user experience of the new IFS Cloud platform.

More than just a technical endeavor, BearingPoint and Arcwide, alongside Diverzify, traveled to 24 states and 63 sites, delivering not only training but also Hypercare support and strategic PMO services at all live Diverzify sites. This journey of collaboration and transformation helped to ensure that every aspect of Diverzify’s operation was finely tuned for success.

“We’re proud to have partnered with Diverzify on its transformative digital journey. By leveraging IFS Cloud as a common platform, Diverzify succeeded in consolidating its acquisitions and streamlining end-to-end processes. This collaborative effort not only enhanced operational efficiency but also laid the foundation for continuous improvement and innovation, empowering Diverzify to accelerate growth in the competitive commercial flooring industry,” said Chetan Rangaswamy, Partner at BearingPoint.

Enabling continuous improvement and innovation from both a business and an IT perspective

Diverzify has successfully implemented IFS Cloud in 15 acquisitions over 20 months. The company now operates on a common platform with standardized processes, a foundation for all financial tasks from customer-to-cash. Over 3,000 employees have seamlessly transitioned to this common platform, reaping the benefits of heightened operational efficiency, transparency, and data visibility.

The impact extends beyond the surface, as Diverzify can now leverage accurate and consistent insights to assess business performance and make informed, strategic decisions. By organizing its IT infrastructure around Salesforce and the IFS Cloud ERP, Diverzify has gained flexibility and a conduit for further modernization, data evaluation, integration of new data sources, and consolidated reporting. The shift from more than ten legacy tools to two has streamlined operations and significantly reduced Diverzify’s overall maintenance costs, supporting its accelerated growth.

“Partnering with BearingPoint empowered Diverzify to embark on a significant digital transformation. BearingPoints's unparalleled expertise and deep talent pool enabled us to rapidly expand our team and effectively address complex challenges head-on. Together, we developed a comprehensive platform that not only streamlined our operations but also significantly enhanced our efficiency and agility. This strategic collaboration has laid a robust foundation for our ambitious growth strategy, positioning us to seize new opportunities and drive sustained success”, said Ewan Gatherer, Chief Information Officer at Diverzify.

About Diverzify

Diverzify is the largest commercial flooring and interior services provider in the country, with approximately 3,000+ employees and a network of 7,500+ installers in almost every major market in the US. The first-of-its-kind enterprise has revolutionized the historically fragmented industry. Diverzify has built a network of brands that allows the enterprise to unify the optimal experts, services, and resources for every project, every time. By blending traditional craftsman service quality with advanced technologies and specialized training, Diverzify is establishing new measures of service and success for the industry.

About BearingPoint

BearingPoint is an independent management and technology consultancy with European roots and a global reach. The company operates in three business units: Consulting, Products, and Capital. Consulting covers the advisory business with a clear focus on selected business areas. Products provides IP-driven digital assets and managed services for business-critical processes. Capital delivers M&A and transaction services.

BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 70 countries, engaging with them to achieve measurable and sustainable success.

For more information, please visit:

Homepage: www.bearingpoint.com

LinkedIn: www.linkedin.com/company/bearingpoint

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