New Technical Support Hub Delivers Senhasegura’s 5-Star Service to Channel Partners and End Users

Senhasegura, a leading provider of Privileged Access Management (PAM) solutions, today announced the opening of its newest Center of Excellence (CoE) in Austin, TX. Senhasegura’s Centers of Excellence are specialized technical and support hubs that deliver the Company’s signature level of customer and partner service around the world. The Austin Center of Excellence will provide technical training, service and support for Senhasegura’s rapidly growing network of North American channel partners and end users. It joins the Company’s existing Center in São Paulo, with additional hubs opening in Germany and Saudi Arabia in the second half of 2023.

Customer service is one of Senhasegura’s most significant competitive differentiators, with the Company’s responsiveness and commitment long recognized by customers worldwide. Senhasegura is the only company in the Gartner Peer Insights Voice of the Customer for PAM 2022 that scored 100% in willingness to recommend as well as the highest rating among its competitors. The Company was also the winner of the 2022 Frost & Sullivan Customer Value Leadership Award.

According to Marcus Scharra, Senhasegura Co-Founder and Co-CEO, “Senhasegura is fiercely committed to providing an exceptional customer experience for our channel partners and end users. We want to offer much more than just a product. Our goal is to help our partners bring a modern PAM solution to IT/security teams with an experience that is intuitive, easy to implement, and with no impact on their end users. Our new Austin Center of Excellence allows us to deliver on our promises and serves as a launchpad for our growth and success in the North American market.”

Headquartered in Brazil, with customers in more than 55 countries around the world, Senhasegura officially launched its North American operations in August 2022 and raised $13M in December 2022 from Graphene Ventures. The Company’s new Center of Excellence is a key milestone in supporting its growing network of committed channel partners. Senhasegura’s Austin Center of Excellence (CoE) serves three specialized functions:

• sales and pre-sales support center for North American channel partners
• training and certification center for customers and channel partners
• customer support and success center with local support for enterprise customers

According to John Richardson, CEO, JWR Identity, one of Senhasegura’s leading channel partners, “The establishment of this new Center of Excellence is a crucial step in an ongoing expansion of Senhasegura’s presence in the US market. For customers and partners alike, this move underscores the depth of Senhasegura's commitment to the US market. It's a testament to their relentless vigor and dedication they are bringing to the industry, and we're thrilled to be a part of this exciting progression.”

Senhasegura’s 360° Privileged Platform offers a powerful yet easy-to-use solution to secure both privileged users and machines. The Company is consistently named a PAM Leader by leading industry analysts, including Gartner, KuppingerCole and most recently, ITRG. Senhasegura helps provide the highest level of security for sensitive data, minimizing risks and maintaining compliance, while delivering the fastest time to value (TTV) and lowest cost of ownership in the industry.

About Senhasegura

Senhasegura is committed to helping companies become more secure and resilient by stopping privilege abuse from inside and outside the organization. Senhasegura’s award-winning 360° Privilege Platform addresses the entire privileged access management lifecycle, including before, during, and after access, and plays a critical role in implementing a robust zero trust architecture. Headquartered in Brazil, Senhasegura is a global leader with customers in over 55 countries throughout Latin America, North America, Asia-Pacific, Europe, the Middle East, and Africa. The Company’s PAM solution is distributed through an international network of more than 190 value-added, trusted channel partners. For more information, go to https://senhasegura.com or follow us on Twitter @senha_segura.

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