New ISG Digital Engineering advisory business will help global enterprises digitize products and create connected customer experiences

Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, today announced the launch of a digital engineering advisory business to meet booming enterprise demand in this critical area, which supports everything from initial product design to digital systems for continuous product and service evolution and enhanced customer experiences.

Data from the ISG Index™, which tracks global spending on technology and business services, show annual contract value (ACV) for engineering services grew more than 35 percent year over year in the first quarter of 2022. The total engineering services market is estimated to be worth $200 billion, although the market is still highly fragmented and mostly unadvised.

“Digital engineering is one of the hottest areas in the technology services and solutions market, as enterprises across industries turn to data- and software-driven approaches to support each stage of the product lifecycle,” said Gaurav Gupta, partner and head of ISG Digital Engineering. “This sea change in traditional engineering enables companies to update products online long after they’re sold, and to deliver actionable data and insights back to the manufacturer.”

Combining information technology and industrial machinery, enterprises are leveraging digital engineering to connect data, analytics and services with product design. This connection allows manufacturers to continually update and extend product functionality and create an ongoing customer relationship throughout the product lifecycle. Digital engineering also enables manufacturers to test the performance of physical assets before they are built. The data and analytics gathered from devices fuels and improves ongoing product development.

“The pandemic acted as a catalyst for digital engineering, pushing companies to bridge the gap between information technology and operational technology,” Gupta said. “In addition to accelerating changes in customer behavior and expectations for smart devices, the pandemic demonstrated that shop floors were not sufficiently resilient to withstand supply chain challenges. Manufacturers struggled to provide remote operations and data management.”

Gupta said enterprises are turning to remote teams, virtualization and cloud technology to extend the traditional engineering bench, which is leading to growing demand for augmented and virtual reality, IoT sensors, artificial intelligence and machine learning and solutions. These solutions connect traditionally siloed organizations and data in the areas of information technology (IT), operational technology (OT) and engineering technology (ET).

The new ISG Digital Engineering business will work with clients to assess the current state of their transformation initiatives; perform a strategic re-design of their target operating model; define a sourcing strategy, including the design of flexible and modular contracts, and govern their ecosystem to track success.

ISG already is working with a number of digital engineering clients, including a multimillion-dollar engagement to develop a “Connected Mall as a Service” platform that will support the retail digitization of 30 shopping malls in Asia.

More information about ISG Digital Engineering is available on the website.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

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