Ryan, a leading global tax services and software provider, has been awarded the 2021 International Service Excellence Award for Customer Service Project of the Year - Customer Impact by the Customer Service Institute of America (CSIA). This is the eighth time the Firm has been recognized by this organization for its outstanding client service.

“Winning this prestigious award demonstrates our commitment to making our clients’ lives easier through our world-class tax services and software solutions,” said Ryan Chairman and CEO G. Brint Ryan. “Our team has worked tirelessly to modernize and streamline the software solutions we offer clients, making their tax functions more effective and efficient. I am proud of our entire team for their commitment to our clients and for setting the industry standard in customer service.”

The CSIA is the body delegated by the International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. The judging criteria is aligned with the International Customer Service Standard (ICSS) and includes reviewing an organization’s culture, processes, procedures, training, hiring practices, and daily actions towards their customers.

“Seeing Ryan’s name consistently among the winners of the International Service Excellence Awards is truly a testament to their values of pursuing excellence and building trust among their customers,” said CSIA Founder and CEO Christine Churchill. “Keeping clients’ interests at the forefront is critical to achieving the growth and success that Ryan has earned.”

About Ryan

Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is a nine-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 3,100 professionals and associates serves over 18,000 clients in more than 60 countries, including many of the world’s most prominent Global 5000 companies. More information about Ryan can be found at ryan.com. “Ryan” and “Firm” refer to the global organizational network and may refer to one or more of the member firms of Ryan International, each of which is a separate legal entity.

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