Verizon Ranks Highest in All Six Regions; Ties with AT&T in Southwest Region

Problems with streaming audio and video have the most negative effect on network quality satisfaction, however, as 5G rolls out across the nation, those customers with 5G-capable devices experience fewer problems, according to the J.D. Power 2022 U.S. Wireless Network Quality Performance Study—Volume 1, released today.

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J.D. Power 2022 U.S. Wireless Network Quality Performance Study—Volume 1

“Efforts by wireless carriers to communicate the rollout and benefits of 5G have not gone unnoticed, as most customers are now aware,” said Ian Greenblatt, managing director at J.D. Power. “Now, the new task is to switch more customers to 5G-capable devices to ensure improved network reliability experiences. This should go a long way to improve wireless network quality satisfaction and, therefore, customer retention.”

Study Rankings

Verizon Wireless ranks highest in the Mid-Atlantic, North Central, Northeast, Southeast and West regions, achieving the lowest network quality problems per 100 connections (PP100) in call quality, messaging quality and data quality in each region. Verizon Wireless and AT&T rank highest in a tie in the Southwest region.

The 2022 U.S. Wireless Network Quality Performance Study—Volume 1 is based on responses from 28,041 wireless customers. Carrier performance is examined in six regions: Mid-Atlantic, North Central, Northeast, Southeast, Southwest and West. In addition to evaluating the network quality experienced by customers with wireless phones, the study also measures the network performance of tablets and mobile broadband devices. The study was fielded from July through December 2021.

For more information about the U.S. Wireless Network Quality Performance Study, visit https://www.jdpower.com/business/resource/jd-power-wireless-network-quality-performance-study.

See the online press release at http://www.jdpower.com/pr-id/2022003.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

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